We are committed to provide an unmatched services to our client and we try our best to achieve that. Sometimes if we are unable to deliver what we promise then we are ready to refund the cost to our clients what they have paid us. And we process the refund on the below terms and conditions.
EntrancePrep follows different cancellation & refund policy for its different services/products. Kindly refer to individual service agreements for more details on the refund policy.
EntrancePrep does not offer any refund on the transaction charges, for any 3rd party purchases, for the services already delivered or any other miscellaneous charges which are nonrecoverable for EntrancePrep and refunding them causes any loss to EntrancePrep.
Refund Process
If you are dissatisfied with our products and services, we will issue you a full/partial refund for certain “Refundable” products/services. However, before you request a refund, please make sure you have done the following:
- Contacted our Support Team to seek assistance with your problems / to find a solution for your dissatisfaction.
- Submitted the refund request within 14 days of final delivery of the services.
- Provided a valid reason for the claim of the refund and your dissatisfaction.
Once you have filed a refund ticket with [email protected], please be patient as our Customer Care response time can range from 24-72 Hours. During this time, you will either be contacted by our customer care to inform that your Refund has been initiated or they will call you to gather more information about the refund ticket if they deem necessary.
Digital Products (Downloadable Products) once delivered can not be refunded! So it’s better to contact us before making payment.
